Welcome to Celaeno Assist

Our Support Plans

From providing guided onboarding to round-the-clock technical assistance, our wide range of support plans cover businesses of all sizes.

Are you a growing company with a tight budget? Classic support services are available by default with your Celaeno Technology subscription.

Schedule guided one-on-one onboarding sessions with our product experts and get 24-hour multi-channel assistance.

Compare Plans

Services	Classic Available by default with a paid subscription of any Celaeno Technology product.	Premium Costs 20% of your Celaeno Technology subscription fee
Knowledge Base
Community Forums
Self-service Portal
Email Support
Live Chat Support	8 hours, 5 days/week	24 hours, 5 days/week
Remote Assistance
Acknowledgement & Initial Response Time	8 Hours	3 Hours
Dedicated Technical Account Manager	-

Compare Plans

Services	Classic Available by default with a paid subscription of any Celaeno Technology product.	Premium Costs 20% of your Celaeno Technology subscription fee
Knowledge Base
Community Forums
Self-service Portal
Email Support
Live Chat Support	8 hours, 5 days/week	24 hours, 5 days/week
Phone Support (Toll-free)	8 hours, 5 days/week	24 hours, 5 days/week
Remote Assistance
Acknowledgement & Initial Response Time	8 Hours	3 Hours
Dedicated Technical Account Manager	-
Quarterly Report (Feature Usage Reports + Feature Recommendations)	-	-

Talk to us!

Get in touch with our support team via email or call.

Still can't find what you're looking for?

Submit a request and we'll get back to you soon!

Footer Section